Renaéva Collection Supreme Matte Lashes — C Curl

Ordering & Purchase Agreement

By completing your purchase, you automatically agree to the following policies. Please review carefully before checkout.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless an error was made on our end. Please double-check your selections — curl, thickness, length, and quantity — before completing your order. We are unable to make changes once an order is placed.

Wrong or Defective Item

If you received an incorrect or defective item due to an error on our part, contact us within 7 days of delivery at shop@shoprenaevalashes.com with your order number and clear photos of the item(s) received. Approved claims will be issued a replacement or refund at our discretion. Claims submitted after 7 days may not be eligible for resolution.

Buyer Error & Change of Mind

We are unable to offer refunds or exchanges due to incorrect selection or a change of mind. In rare cases, a courtesy return may be considered. If approved, items must be unused, unopened, and in original condition. Return shipping is the customer's responsibility.

Non-Returnable Items

The following are not eligible for return or refund under any circumstances:
— Sale, clearance, or promotional items
— Opened or used lash products
— Personal care or hygiene items
— Gift cards

Processing & Shipping

All orders are processed within 1–3 business days, Monday through Friday, excluding major U.S. federal holidays. Orders placed on weekends begin processing the following Monday. Processing time is separate from shipping transit time.

Shipping Options (U.S.)

Standard Shipping: 5–7 business days
Expedited Shipping: 2-day options available at checkout
Overnight Shipping: Available Monday–Thursday before 11:00 AM CT. Orders placed after 11:00 AM CT ship the next available business day.

International Shipping

Standard International: 7–30 business days
DHL Express International: 3–5 business days
International customers are responsible for all customs duties, import taxes, or fees assessed by their country's customs authority. Shipping fees are non-refundable if customs fees are refused at delivery.

Tracking

A tracking number will be emailed once your order has shipped. Please allow up to 24 hours for tracking information to update after fulfillment.

Lost, Stolen & Undelivered Packages

Renaéva Lashes is not responsible for lost, stolen, or misdelivered packages once handed to the carrier. If your package is marked as delivered and you have not received it, please contact your local carrier to file a claim. We recommend checking with neighbors and your local post office first.

Returned-to-Sender Packages

If your order is returned to us due to an invalid address, failed delivery, or uncollected package, you will receive store credit (minus the original shipping cost) in the form of an E-Gift Card. A $5 restocking fee applies. Renaéva Lashes is not responsible for packages lost due to incorrect address information entered at checkout.

Local Pick-Up

Local pick-up is available by appointment in Nashville, TN. Orders must be collected within 7 days of notification. Orders not collected within 14 days will be archived and are eligible for store credit only. Contact us at shop@shoprenaevalashes.com or 615-673-5596 to schedule.

Need Help?

Email: shop@shoprenaevalashes.com
Instagram: @renaevalashes / @shoprenaevalashes
Response time: 1–2 business days, Monday through Friday