All Sales Are Final

Due to the nature of our products, all sales are final. We do not accept returns or exchanges unless an error was made on our end.

Received the Wrong Item?

If you received an incorrect item due to an error on our part, please contact us within 7 days of receiving your order. Include your order number and clear photos of the item(s) received. If your claim is approved, we will issue a replacement or refund at our discretion.

Damaged or Defective Items

Please inspect your order carefully upon arrival. If your item arrives damaged or defective, contact us immediately. Claims submitted after 7 days of delivery may not be eligible for resolution.

Buyer Error / Change of Mind

We strongly encourage all customers to review their order details — including style, curl, length, and color — carefully before completing checkout. We are unable to offer refunds or exchanges due to buyer error or a change of mind.

In rare cases, a courtesy return may be considered. If approved, items must be unused, unopened, and in their original condition. Return shipping is the customer's responsibility.

Non-Returnable Items

• Sale, clearance, or promotional items
• Opened or used lash products
• Personal care or hygiene items
• Gift cards

How to Submit a Claim

Email us at shop@shoprenaevalashes.com with your full name, order number, a description of the issue, and clear photos of the item(s) received. Our team will respond within 2–3 business days.

Overview

This Privacy Policy describes how Renaéva Lashes collects, uses, and shares your personal information when you visit our website or make a purchase. Last updated: 04/09/2026.

Information We Collect

• Contact information: name, email, phone number, billing/shipping address
• Order and payment information: purchase history, payment confirmation details
• Account information: username, password, account preferences
• Usage data: browser info, IP address, pages visited, device type
• Communications: messages or inquiries sent to our support team

How We Use Your Information

• To process and fulfill your orders
• To communicate about purchases, account, or inquiries
• To send marketing emails (if you have opted in)
• To improve our website, products, and services
• To detect and prevent fraud
• To comply with legal obligations

Sharing Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers including payment processors, shipping partners, email marketing platforms, and website hosting and analytics providers. All third parties are required to handle your information in accordance with applicable privacy laws.

Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data, and to opt out of marketing communications at any time. To exercise any of these rights, contact us at shop@shoprenaevalashes.com.

Data Security & Cookies

We take reasonable steps to protect your personal information from unauthorized access. We use cookies and similar tracking technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

Overview

This website is operated by Renaéva Lashes. By visiting our site and/or making a purchase, you agree to be bound by the following Terms and Conditions. Last updated: 04/09/2026.

Eligibility & User Conduct

By using this site, you confirm that you are at least the age of majority in your jurisdiction. You agree not to use our website for any unlawful or unauthorized purpose, including transmitting harmful content or infringing on intellectual property rights.

Products & Pricing

We strive to display our products as accurately as possible. We cannot guarantee that all product imagery is 100% accurate on your device. Prices are subject to change without notice. We reserve the right to discontinue any product at any time.

Order Acceptance & Payment

Placing an order does not constitute a binding agreement until we confirm and process it. We reserve the right to refuse or cancel any order for any reason. We accept all major credit and debit cards. All transactions are processed securely.

Limitation of Liability

Renaéva Lashes and its owners, employees, and affiliates are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website. All products are provided 'as is.'

Intellectual Property

All content on this website — including logos, product images, text, and branding — is the property of Renaéva Lashes and is protected by applicable copyright and trademark laws. You may not reproduce, copy, or redistribute any content without written permission.

Governing Law

These Terms and Conditions are governed by the laws of the State of Tennessee, United States. Questions should be directed to shop@shoprenaevalashes.com.